Privacy Policy

This document outlines the practices and procedures related to the collection, use, and disclosure of your information when you utilize our Service. It also informs you of your privacy rights and the legal protection afforded to you. By using the Service, you agree to the collection and use of your information as described in this Privacy Policy.

This Privacy Policy pertains to the services provided by SCALAPEX. For clarity, capitalized terms in this document have specific meanings defined as follows:

• Account: A unique account created for you to access our Service or certain parts of it.
• Company: Refers to SCALAPEX, the entity providing the Service.
• Cookies: Small files placed on your computer or device by a website, storing your browsing history among other uses.
• Device: Any device capable of accessing the Service, such as a computer, cellphone, or digital tablet.
• Personal Data: Information that relates to an identified or identifiable individual.
• Service: The Website operated by Scalapex, accessible at https://www.scalapex.ai.
• Service Provider: A third-party company or individual engaged by the Company to facilitate or provide the Service, process data on behalf of the Company, or analyze Service usage.
• Usage Data: Data collected automatically through the use of the Service, including browsing information and page visit duration.
• Website: Refers to SCALAPEX's website, accessible at https://www.scalapex.ai.
• You: The individual accessing or using the Service on their own behalf or on behalf of a legal entity.

We may request certain personally identifiable information from you when you use our Service, such as email address, first name, last name, phone number, address, state, province, ZIP/postal code, and city. Additionally, Usage Data is automatically collected during your interactions with the Service, including your device's IP address, browser type, browser version, visited pages, date, time, and unique device identifiers.

To improve and analyze our Service, we utilize cookies and similar tracking technologies, such as beacons, tags, and scripts. You have the option to instruct your browser to refuse cookies; however, this may impact certain features of the Service. We employ both session and persistent cookies for essential services, cookies policy acceptance, and functionality improvement.

We use your Personal Data for various purposes, including but not limited to providing and maintaining the Service, managing your Account, fulfilling purchase contracts, contacting you through electronic means, offering news and special offers, handling your requests, conducting business transfers, data analysis, and enhancing the Service and user experience.

We may share your personal information with Service Providers to analyze Service usage and contact you. Additionally, in the context of business transfers, we may share or transfer your personal information. Rest assured, we require third parties to honor this Privacy Policy when sharing information. Furthermore, we may share your information with business partners to offer you specific products, services, or promotions.

While we make every effort to protect your Personal Data using commercially acceptable means, we cannot guarantee absolute security. No transmission over the Internet or electronic storage is entirely secure.

Users have the right to request the deletion of their personal data at any time. If you wish to request the deletion of your data, you can submit your request via email to hello@scalapex.ai with the subject line "Data Deletion Request." We will process your data deletion request within 10 business days. Please note that the time required to complete the request may vary depending on the complexity of your request or any legal obligations we may have to retain certain data. Some data may not be eligible for deletion due to legal or regulatory requirements, or if the data is necessary to fulfill a transaction or ongoing service. In such cases, we will inform you of the reason why the data cannot be deleted.

In case of paid products or services, we may utilize third-party payment processors. Your payment card details are not stored or collected by us but are managed by our third-party payment processors, subject to their Privacy Policy.

For California residents, you have certain rights under the CCPA, such as access, deletion, and opting out of personal information "sale." EU users may exercise their rights under the GDPR, including requests to access, erase, port, or restrict the use of their Personal Information. You may contact us at hello@scalapex.ai to submit such requests. Authorized agents can also make requests on your behalf, subject to verification.

Our Service does not target individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13 years old. Parents or guardians can contact us to verify and remove any information inadvertently collected from minors.

Our Service may contain links to external websites not operated by us. We encourage you to review their respective Privacy Policies, as we have no control over their content or practices.

We may update this Privacy Policy from time to time. We will notify you of any significant changes via email or prominent notice on the Service. Please check this page periodically for updates.

For any inquiries about this Privacy Policy, please reach out to us at hello@scalapex.ai. We are committed to addressing your concerns promptly and transparently.